Privacy policy

This Privacy Statement ("Privacy Policy") describes the policies and procedures of Scapes Plan ("Scapes Plan", "we", "us", or "our") regarding the collection, use, and disclosure of your information when you access or use the Scapes Plan website. We will not use or share your information with anyone except as described in this Privacy Policy.

Information We Collect and Use

Scapes Plan uses the information collected to operate, maintain, and improve the features and functionality of the website. This includes analysing website usage, diagnosing technical issues, maintaining platform security, personalising content, remembering user preferences, monitoring visitor traffic and usage patterns, managing service enquiries, and ensuring compliance with applicable laws and regulations.

Information You Provide

You may provide personal information including your name, email address, phone number, company name, project details, property information, budget requirements, location, and other relevant information when you:

Submit enquiries through our website;
Request consultations or quotations;
Engage our design, planning, renovation, landscaping, or related services;
Register for events, newsletters, or promotions; or
Communicate with us through our website or other digital channels.

We may use your contact information to provide service updates, respond to enquiries, schedule appointments, deliver quotations, process requests, send administrative notices, and communicate marketing information related to our services.

If you no longer wish to receive promotional communications, you may opt out by following the instructions included in such communications.

If you communicate with us through email or other electronic means, we may retain those communications, including contact information and correspondence records, for customer service, operational, legal, and quality improvement purposes.

Content

You may submit content through the website, including reviews, testimonials, feedback, comments, images, project materials, or other content. Such content and related information may be visible to other users where applicable.

Scapes Plan reserves the right, but is not obligated, to monitor, review, edit, or remove any content submitted through the website at its discretion.

Cookies

When you use the website, Scapes Plan may place one or more cookies on your device to enhance website functionality, user experience, and analytics.

Cookies may collect anonymous information regarding how users browse and interact with the website. Persistent cookies remain stored on your device until removed, while session cookies expire when you close your browser.

You may disable cookies through your browser settings; however, certain features of the website may not function properly as a result.

Log Files

Our servers automatically record certain information transmitted by your browser when accessing the website. This may include:

Internet Protocol (IP) address;
Browser type and version;
Referring and exit pages;
Pages visited;
Date and time of visits;
Device information;
Clickstream data; and
Other technical information.

This information is used for analytics, security monitoring, troubleshooting, and website administration.

Clear Gifs Information

Scapes Plan may use clear gifs, web beacons, or similar technologies to understand website usage patterns and improve website performance.

Such technologies may also be used in emails to determine whether communications have been opened or interacted with, helping us improve user engagement and communication effectiveness.

Geo-Location Information

When accessing the website through mobile devices or location-enabled services, Scapes Plan may collect general geographic location information.

This information may be used to improve service availability, understand regional demand, enhance user experience, and provide location-relevant content.

Geo-location information does not independently identify users and may be combined with other information for operational purposes.

Device Identifiers

When accessing the website through mobile or connected devices, we may collect device identifiers and related information.

These identifiers help us improve functionality, recognise returning users, analyse system performance, and enhance user experience.

Device identifiers do not independently identify individuals but may be associated with other information provided to us.

Third-Party Tools

Scapes Plan may use third-party analytics, marketing, customer relationship management (CRM), advertising, and technology services, including tools such as Google Analytics and similar platforms.

These providers may collect information including cookies, IP addresses, and usage data in accordance with their own privacy policies. Scapes Plan does not control how third-party providers process such information.

How We Share Your Information

We may share your information with:

Employees, consultants, and contractors involved in delivering our services;
Service providers assisting with website operations, marketing, hosting, analytics, payment processing, customer support, and project management;
Business partners, suppliers, subcontractors, architects, designers, engineers, landscapers, contractors, or other professionals required to fulfil your requested services;
Government authorities and regulators where legally required.

In connection with mergers, acquisitions, restructuring exercises, asset sales, financing transactions, or similar business activities, personal information may be transferred as part of the business assets.

We may disclose information where reasonably necessary to:

Comply with legal obligations;
Enforce agreements and policies;
Protect the rights, safety, and property of Scapes Plan and others;
Investigate fraud, security incidents, or unlawful activities.

We may also share aggregated or anonymised information that does not identify individual users.

How We Protect Your Information

The security of your personal information is important to us.

Scapes Plan implements reasonable technical, administrative, and organisational safeguards designed to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction.

While we strive to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

In the event of a data breach involving personal information, we will take appropriate action in accordance with applicable legal requirements.

Your Choices About Your Information

You may choose not to provide certain personal information; however, doing so may limit our ability to provide services or respond to requests.

Subject to applicable laws, you may request to:

Access your personal information;
Correct inaccurate information;
Update personal information;
Withdraw consent where applicable; or
Request deletion of personal information.

Requests may be subject to legal, contractual, or operational requirements.

Children's Privacy

Protecting children's privacy is important to Scapes Plan.

Our website is not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under thirteen.

If we become aware that personal information has been collected from a child under thirteen without appropriate consent, we will take reasonable steps to remove such information.

If you believe that we may have collected information relating to a child under thirteen, please contact us.

Links to Other Websites

The website may contain links to third-party websites.

Scapes Plan is not responsible for the privacy practices, policies, or content of external websites. Once you leave our website, this Privacy Policy no longer applies, and your interaction with third-party websites is governed by their respective policies.

Changes to Our Privacy Policy

Scapes Plan may update this Privacy Policy from time to time.

Any changes will be posted on this page so users remain informed regarding how information is collected, used, and disclosed.

Changes become effective immediately upon publication on the website unless otherwise stated.

Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us at:

Email: [email protected]